Integrity Code consultation

Minimum standard 2 requires that an organisation must implement an effective and fair dispute resolution process. Dispute resolution refers to any formal or informal processes that are used to resolve complaints. Having an effective and fair way to resolve integrity complaints is important as it can help complaints get sorted quicker and with less harm to the people involved. It can also help people have trust and confidence in the organisations they are members of.

The purpose of this minimum standard is to help organisations handle complaints better by having clear and appropriate dispute resolution processes. It also recognises that organisations will still be responsible for managing most integrity issues, but we may step in if necessary. We will also support organisations to improve their ability to handle complaints through guidance and education.

Requirements for minimum standard 2

To comply, an organisation must have and implement policies that meet certain requirements. For example, the organisation must have policies for dispute resolution that:

• provide a process for making complaints and disclosures to the organisation
• are consistent with the principles of natural justice by giving everyone a chance to be heard about issues that affect them
• recognise that we may intervene in integrity complaints if the Integrity Code applies.